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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kitty Harkey

Kitty Harkey

November 15, 2024

5  out of  5
rating by Kitty Harkey
"Phyllis was a great help answering my questions and assisting me with update policy info Kitty H"
We responded:
"Thank you, Kitty! You have been a great long-time customer, and we appreciate you!"
Profile photo of Marcie Huskins

Marcie Huskins

November 15, 2024

5  out of  5
rating by Marcie Huskins
"Mary, Renee and Darin have all been awesome. Renee has helped me for many years through (3) children that are now on their own and have their policies with them. Not every State Farm is the same. I have had State Farm for 34 years. I switched agents 12 years ago. The previous agent had office staff changes and made some serious mistakes that caused issues and the customer service suffered from being understaffed. This agency, Darin Morton, has been attentive. They follow up. They do not pester you but will offer additional services to consider when YOU are ready. I have lived an hour from them for 5 years but will not change. They have really been there for me. I plan to be a lifelong customer."
We responded:
"Wow! Thank you, Marcie! We are so appreciative of your loyalty and enjoy working with you. You are a great customer!!!"
Profile photo of Ann Marie Wedgworth

Ann Marie Wedgworth

November 12, 2024

5  out of  5
rating by Ann Marie Wedgworth
"As a result of Hurricane Helene, my car was caught in a mudslide in Boone, NC and ended up being totaled. I filed a claim with my insurance company, State Farm, and was amazed. I used their app to document the event, and communicated with the claims department. I was impressed about how fast my claim was processed, how well they kept a timeline updated and in no time at all the rental car from Enterprise was returned and i had replaced my car. The local office of Darin Mortin’s staff, in particular, Phyllis, had new insurance cards for the replacement car emailed to me and I registered my new car. As I was waiting in the long line at the DMV I met a woman in line ahead of me and we talked about the recent hurricane. She was totally shocked to hear how quickly and easily it was for me to deal with the loss and replacement of my car with State Farm. Other people overheard our conversation and were also surprised how well and how quickly the State Farm organization resolved my loss."
We responded:
"Thank you so much for the wonderful review. We are thrilled that you had such a good experience with State Farm claims and our office. It is always our goal to take care of you-especially in such a difficult time! Thank you for being such a wonderful long-time customer! We appreciate you!"
Profile photo of David Laney

David Laney

November 8, 2024

5  out of  5
rating by David Laney
"I have dealt with Amy for many years and she's always did anything to give me the best pricing and always there if I need any thing from her."
We responded:
"Thank you for the great review, David! We are so glad have had a good experience with our office...we agree, we are very lucky to have Amy!"
Profile photo of Olivia Cancelli

Olivia Cancelli

November 8, 2024

5  out of  5
rating by Olivia Cancelli
"I have been a State Farm customer for years but I am moving to the Pineville area soon from out of state. All of the staff has been very helpful and kind in transferring my services and adding new ones. I was impressed at how much coverage I got for the price. Thanks!"
We responded:
"Thank you, Olivia! Welcome to Pineville! We are looking forward to working with you! Please let us know if we can help in any way to make your move easier. We appreciate your kind words and promise to live up to them."
Profile photo of Emily Taylor

Emily Taylor

November 7, 2024

5  out of  5
rating by Emily Taylor
"They were life savers!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to help you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Linda White

Linda White

September 5, 2024

5  out of  5
rating by Linda White
"I’ve been a customer of Darins for years! Sandra Moore is a great agent! I recommend her all the time."
We responded:
"Thank you, Linda! You have been a great customer for many years!!"
Profile photo of Carey Gilmore

Carey Gilmore

August 14, 2024

5  out of  5
rating by Carey Gilmore
"Phyllis is a blessing and amazing!"
We responded:
"Thank you, Carey! We agree! We appreciate you and your business!"
Profile photo of Rosa Ramirez

Rosa Ramirez

August 13, 2024

5  out of  5
rating by Rosa Ramirez
"They did an amazing job thank you to State Farm. I will continue conducting business with him."
We responded:
"Thank you so much, Rosa! You are a wonderful customer and we appreciate you!"
Profile photo of cynthia wilson

cynthia wilson

July 25, 2024

5  out of  5
rating by cynthia wilson
"Darin Morton & staff are wonderful! They are always thorough & fast. The entire staff is always helpful & friendly. We have been with Darin for well over 20 years and we always know that our insurance needs will always be met! Great job Guys! 10 stars if I could!"
We responded:
"Cynthia - THANK YOU! You have been a wonderful and loyal customer and am so appreciative! 10 stars for you as well!!"
Profile photo of Susan Saunders

Susan Saunders

July 25, 2024

5  out of  5
rating by Susan Saunders
"Renee is a pleasure to work with on our insurance needs. Her knowledgeable and guidance have been invaluable helping us get the right coverage to meet our needs. She is warm, friendly, and quick to respond to questions with thorough, clear answers."
We responded:
"Thank you so much for your wonderful review! We appreciate you and feel very lucky to have Renee as part of our team!"
Profile photo of Gwendolyn Bradley

Gwendolyn Bradley

July 25, 2024

5  out of  5
rating by Gwendolyn Bradley
"Dan Martin’s team is the best. I can always get someone on the phone and if they have to pass me along to someone else the call back is quick. They’re polite and know their business. I’ve been a customer for years."
We responded:
"Gwendolyn, thank you so much for your very kind words. You have been a great customer for many years and am so appreciative of you! "
Profile photo of David Phillips

David Phillips

June 28, 2024

5  out of  5
rating by David Phillips
"During my 14 years as a small business owner, Darin Morton and his team have always provided excellent service and guidance. More than anything, they give me peace of mind."
We responded:
"You have been a great customer for years and we appreciate your business and very kind words!"
Profile photo of Jordan Hammond

Jordan Hammond

May 15, 2024

5  out of  5
rating by Jordan Hammond
"Mort and I did some smooth business outside of his every day normal and was super easy to work with!"
We responded:
"thank you Jordan! the transaction with you and your company was very smooth. appreciate you taking a moment to offer this compliment! darin "
Profile photo of David Belk

David Belk

May 13, 2024

5  out of  5
rating by David Belk
"Mary has been very helpful and very good follow up."
We responded:
"Thank you!!!"
Profile photo of Tibor Pavlusik

Tibor Pavlusik

May 11, 2024

5  out of  5
rating by Tibor Pavlusik
"Great office, Great service, Great people"
We responded:
"Great customer, Tibor! Thank you for your review. We appreciate you!"
Profile photo of Terry Coughlin

Terry Coughlin

March 15, 2024

5  out of  5
rating by Terry Coughlin
"Met Darin first through email, then phone and then in person. Nothing short of a ‘genuine’ guy who truly cares about family, life and community. Was an absolute pleasure to work with!"
We responded:
"TC!!! Very kind of you to take a moment to offer a review. I appreciate it and appreciate the kind words. Hope all is great in Coughlin'ville!. "
Profile photo of Eris Johnston

Eris Johnston

March 8, 2024

5  out of  5
rating by Eris Johnston
"Great staff!"
We responded:
"Thank you for your wonderful review, Eris! We appreciate you and your business!"
Profile photo of Tina Wilson

Tina Wilson

March 8, 2024

5  out of  5
rating by Tina Wilson
"State Farm really helped me change my insurance from NC to SC. Phylis was very patient with me. Because I have limited mobility it was a struggle for me to do everything for a license in SC. Thank you."
We responded:
"Tina, thank you so much for your great review! We are so glad that everything worked out with your driver's license. WE APPRECIATE YOU!"
Profile photo of Rosaline Johnson

Rosaline Johnson

March 7, 2024

5  out of  5
rating by Rosaline Johnson
"What a wonderful experience I had with State Farm and Phyllis Kirby! Knowledgeable, patient and kind. If you are in need of insurance (auto, home, etc.) give Phyllis a call. It will be well worth your time!"
We responded:
"Hi Rosaline! We agree! We are so lucky to Phyllis as a part of our team...thank you for your very kind words and excellent review!"
Profile photo of Taneka Nicholson

Taneka Nicholson

February 1, 2024

5  out of  5
rating by Taneka Nicholson
"State Farm is THE BEST INSURANCE COMPANY I HAVE EVER HAD!!! Where do I start… First thing the staff is amazing! Sandra Moore is one of the best at her job. She cares about her customers. I can call her and ask her anything about my policy and she’s on her top tier to make sure that I receive the best customer service possible!! Another thing I love about Sandra she has compassion and empathy. It’s our conversations that we have on the phone. It feels like family when we speak. Omg, State Farm has BEEN SOO GOOD TO ME. I have locked my keys out of my car so many times lol 😂. So embarrassed to say how many TIMES IN ONE NIGHT!! But Baby !!! When I tell you State Farm has NEVER LET ME DOWN. Pop lock CAME EVERY TIME NO CHARGE ITS APART OF MY POLICY!! So many amazing Deals come with State Farm !! I can go on and on !! But if you don't know about State Farm then you should check out their website and call for quotes on rates and bundle deals. Ask For Sandra Moore she will get the job done, I promise you that she will be on the phone all day if she has to get you a better quote!! This is my TRUE TESTIMONY WITH STATE FARM!!"
We responded:
"WOW Taneka! Thank you, thank you! Our staff works so hard to do exactly what you are saying in your review, and it is so wonderful for you to take the time to recognize it. We appreciate you, your kind words and your business very much!"
Profile photo of Giulianna Tuarez

Giulianna Tuarez

January 18, 2024

5  out of  5
rating by Giulianna Tuarez
"I just starting with them but so far such a great experience in customer service and the most important great rates that make me decided to dork with them"
We responded:
"Thank you, Ana for the great review. We are excited to have you as a customer and promise we will take good care of you. Do not hesitate to reach out to us if you need anything!"
Profile photo of Myra Luan Bergstrom

Myra Luan Bergstrom

January 18, 2024

5  out of  5
rating by Myra Luan Bergstrom
"Always polite ,efficient, and professional"
We responded:
"Myra, you have been a great customer for several years. Thank you for taking time to give us a review. We are so appreciative of your business! "
Profile photo of Katalina Miller

Katalina Miller

November 8, 2023

5  out of  5
rating by Katalina Miller
"All my questions got answered and then some! I got my account taken care of really fast. I feel safer now knowing State Farm has my back and house and my vehicle. Thank you!"
We responded:
"Hey Katalina! What a great review, Thank you! I am so glad that you know that we "have your back" and are here for you! "
Profile photo of Conrad Puckett

Conrad Puckett

November 7, 2023

5  out of  5
rating by Conrad Puckett
"All great service"
We responded:
"Hey Conrad! Thank you for the wonderful review! We appreciate you and your business!"